You Have One Job…

Anyone in the service industry is incredibly judgmental of others in the service industry. We can’t help it.  But we expect service that we would be expected to give to others.  Be and be treated… and all that.  And it’s why a lot of service professionals either never go out or only go to a handful of places that are tried and true.

This isn’t limited to restaurants though.  The service industry covers a wide array of jobs. For example: today I drove into a gas station.  I handed the man my debit card and said, quite clearly, “Twenty dollars of regular please.”  I proceeded to check my emails on my phone and after a minute or two heard the click of the gas pump stopping.  I looked back out of habit at the pump and saw $39.46.

YOU HAVE ONE JOB!!!!!!!  TWENTY. DOLLARS. OF. REGULAR.  I didn’t stutter.  I didn’t mumble.  If you weren’t sure, why not ask???  If that were my mistake, say I charged for an extra drink or two by accident, I would have to void the mistakes off the check, probably buy them another round for the inconvenience, and there would be an angry letter written to my boss informing them that their bartender is trying to “steal” from their guests.  In the long run does a difference of $19.46 really make a difference?  No.  Do I have a full tank of gas?  Yes.  And I get that you’re standing outside all day in the middle of winter.

BUT COME ON!!!!!

Oops…

Have you ever said something and then immediately wonder if you made a mistake? I fully understand that everyone’s humor is different. But there are times that things come flying out of your mouth and you just cringe. For example:

Me: “Good evening sir. How are you?”

Man: “Fine. I should tell you I’m really not very friendly.”

Me: “It’s all right. I’m only nice because you all pay me to be so…”

Me in my head: “Shit. That was out loud. I’m fired.”

I’m happy to report I’m still employed. And the guy left 20%.

 

Happy New Year!

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I hope everyone had a profitable and safe New Years!  Back to business…

Here’s something that really grinds my gears.

A girl walks into the bar.  “Hey.  What can you make me that has, like, vodka and, like, cranberry juice in it?”

The bar is busy, the bartenders are trying to take drink orders and food orders while making OTHER drink orders, while washing glasses, and the tickets from the service bar printer are streaming out like they’re lotto numbers.  Look around.  You have no less than six people standing behind you that know EXACTLY what they want to drink, and they’re holding cash.  And I have to put this couple’s food order in.  And those people want to pay.  I don’t have time for your version of “Deal or No Deal.”  Here’s your vodka cranberry.  I put some club soda and an orange peel in there to make you feel fancy.  Enjoy.

The dinner rush is not the time to get adventurous folks.  Go with what you know or get an idea from our drink menu.  When I’m standing around polishing glassware with two guests at the bar, I’d be happy to come up with your new go-to drink for you.  I’ll even go to the kitchen for fresh berries to muddle in the bottom of your newly-inspired sugar-free mojito.  Otherwise, if you’re looking for inspiration, may I suggest Google.

 

One-Liner

Guest: “You were fantastic! Thank you so much!! What’s your name so I can request you next time we come?”

Waiter: “Greg with a G.”

Guest: “So just the one G then?”

Eavesdropping snarky bartender inner monologue: “This guy is my hero.”

Mixmatched Mixers

Man walks into a bar.

Bartender: “Hi. What can I get for you?”

Man: “Um, can I get a Jameson and tonic?”

Bartender: “Sure.”

(Bartenders thoughts: Dear man. Allow us to educate you. You are no longer in college where you’re stuck grabbing the first mixer bottle you can find to go with the first bottle of brown liquor you find under the sink. Time to grow up a bit. Either man up and order a vodka tonic or enjoy brown liquor the way it should be enjoyed – either one large ice cube or neat. But don’t embarass yourself. What’s next? Adding Diet Coke to Jefferson Ocean? Please.)

Let it Go!!!

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A woman walks into a bar.

“Hey.  I was here about a year ago and you had this drink on the menu with fresh blueberries.  Can you still make it?”

The bartender says, “No, I’m sorry.  We took it off the menu so we don’t have the ingredients anymore to make it.”

The woman says, “Well, I’m sure you can improvise.  Can’t you just make me something close to it?”

No.  No I cannot.  Do you want to know why?  We don’t have blueberries.  Do you want to know why?  WE TOOK THE DRINK OFF THE MENU!!!!

The bartender in real life says, “Sure.”

Folks… times change.  People change (sort of).  Restaurant menus change mostly according to product pricing and seasonal changes.  And bar menus change.  They change because you were the ONLY one who liked that drink last year with the muddled blueberries, rubbing-alcohol vodka, and fresh-squeezed overly-sweetened lemonade.  Real talk: no one likes to chew their drinks.  That’s why it’s called food AND drink.  Not food WITH drink.

If you don’t see what you want on the menu, change your expectations.  Don’t ask a bartender to recreate (or worse… improvise) a very specific drink and taste you remember from any night more than a month ago if it wasn’t the bartender that made it in the first place.  I don’t remember what I ordered for Chinese take out last week.  I’m not going to be able to recreate a drink you had a YEAR ago.  You’ll wind up not liking it, my manager will have to comp it off your check, and then I’ll be ACTUALLY snarky to you as opposed to being generally snarky to you which comes across as witty.

Take a note from the Dread Pirate Roberts: “Get used to disappointment.”

You Might Be A Douche… (Part 1)

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Who doesn’t love a good Jeff Foxworthy “redneck” skit?  Well, to honor that I would like to start my own little list.  The following are things that send red flags shooting in every direction for most bartenders.  They make us slump our shoulders, take a deep sigh, and close our eyes for a few seconds to calm down the stupid.  This list will be on-going.  Here are the first ten of “You might be a douche…”

1:  You walk into a bar.  There are 16 empty, clean bar stools to choose from and you sit at the 17th bar stool – the only bar stool that still has an empty plate and glass from it’s previous occupant at it.  Whyyyy???

2:  You walk into a bar.  The entire bar is clean and empty.  And you ponder for a good five to eight minutes over where to sit.  It’s just a chair.  You won’t find a golden ticket under it.  Sit down.

3:  You sit down.  You may talk with your friends for a few minutes.  The bartender asks you what you would like to drink.  Your answer can include, “Just water for now,” “May I see a drink list?” or “What do you have on tap?”  Your answer can NOT include, “Gosh, I don’t know.”  You.  Are at.  A bar.  Really??

4:  You sit down.  The bartender says, “Hi!  How are you?”  And you answer with the description of a food or beverage item.  So sorry.  I don’t think you heard me.  “HI!  HOW ARE YOU??”

5:  You sit down.  You’re on your phone.  I’m telling you right now the bartender won’t even go over to you.  Give the seat to someone who’s ready to order and spend money.  If you’re conducting business, good for you.  I’m sure you have a lovely office.

6:  You order a Bloody Mary any day other than a Saturday or a Sunday.

7:  You order a Bloody Mary ANY day after 4:00 pm.

8:  You ask for blue cheese stuffed olives with your martini.  The bartender tells you that the bar doesn’t carry them.  You ask the bartender to make them for you.  Sure.  Let me drop absolutely everything I’m doing so I can go slap on some latex and shove some mold into a fruit that’s been marinating in a jar of it’s own juices for God knows how long so you can have a free appetizer with your glass of gin.

9:  You order “an extra extra dirty martini.”  And then send it back because it’s too dirty.

And a personal favorite:

10:  You sit down and order… nothing.  I don’t care if you’re waiting for a friend, or waiting for to-go food, or waiting to speak to the owner of the company.  Ask me for a soda, or get the fuck up.

To be continued…